GAC global after-sales service in Europe: An AION V Warranty and Workshop Guide for Portugal and Poland

Eight years of cover means different things at 12,000 and 28,000 km a year

GAC global after-sales service has a particularly clear European example in Portugal and Poland. Both publish AION warranty information and identify local workshops. For the AION V, the two markets show an eight-year/160,000 km general vehicle limit and an eight-year/200,000 km traction battery limit. GAC also announced three years of European roadside assistance with Allianz Partners for the AION V launch, and its Rotterdam centre supplies parts to the European dealer network. The owner reaches each service through a different route. Portuguese warranty overview · Polish-market AION V warranty and maintenance manual · European launch announcement · Rotterdam distribution centre

We matched the national documents to three annual driving distances, actual workshop listings and the Polish assistance terms. It is a way to see which parts of the European offer a household is likely to use first. The mileage examples are calculations on a new car driven at a steady rate. The workshop names come from the national directories checked on 7 November 2026. No appointment, delivery time or response time was assumed for this comparison.

An AION V ownership calendar for three driving distances

Two annual figures tell much of the story. Divide the 160,000 km general distance limit by eight years and you get 20,000 km per year. Do the same for the 200,000 km battery limit and you get 25,000 km per year. These are editorial calculations from the published limits. A household can compare them with its last year of driving before even choosing a vehicle. For anyone between the two figures, the general vehicle cover reaches its mileage ceiling first, while the battery reaches its calendar ceiling first. GAC Portugal’s published limits · Polish-market warranty schedule, section 2.1

For a household buying its first shared family EV, the most revealing figure in the table is often the middle one. At 22,000 km a year, someone who simply enters “eight years” twice in a diary will give the car and the battery the same end date. On this mileage pattern, the two entries should actually be about nine months apart. A change of job, a longer commute or adding a regular weekend trip can move that first date again. Revisiting the estimate each year takes a single odometer reading.

For a used-car buyer, start with the original delivery date and the current odometer. Suppose the car is four years old at 70,000 km and its new household expects 22,000 km a year. The next four years add 88,000 km, taking the total to 158,000. On those assumptions the time ceiling arrives first for both categories. Our arithmetic describes the remaining time or mileage under the published headline limits. The vehicle’s service record and the warranty terms determine the coverage that applies to a particular claim.

Portugal pairs national cover with nine identified workshops

A driver in Portugal can start from a single national after-sales page. Its menu leads to warranty information, owner manuals and the local dealer network. The national warranty page describes protection across most vehicle components and gives the longer mileage figure for the battery and major electric components. When a household is preparing to collect its car, those links answer three useful questions in sequence. What is the published offer? Where is the manual for my vehicle? Which workshop can explain how the offer applies to my particular delivery? GAC Portugal after-sales services · National owner manuals · Portuguese warranty overview

On 7 November the Portuguese locator returned nine locations, with nine showroom entries and nine workshop entries. These represent nine locations carrying both labels. The locations are Porto, Aveiro, Viseu, Coimbra, Leiria, Lisboa, Palmela, Faro and Portimão. A reader in Porto can find Carby on Estrada da Circunvalação. A reader in Coimbra can find AM Confraria on Estrada de Eiras. A Lisbon resident can find Carby Olivais on Avenida Dr. Francisco Luís Gomes. The entries include telephone numbers, so the driver can approach the actual site that will receive the car. Live Portuguese workshop directory

Here is how a family might use that information for a first service. One partner regularly commutes into Lisbon. The other spends the working week in a different town and needs the car back by school pickup. Both can discuss one named location, give the registration and current mileage, and ask for the workshop reception time and an estimate for the collection time. If their day is better suited to a site closer to work, the map gives them another named contact. That is a more useful piece of planning than knowing only the total Portuguese network size.

Keep the workshop confirmation with the delivery record, especially when the two addresses differ. A vehicle may have been bought near a previous home and serviced near the new one. The permanent reference is the vehicle, while the suitable workshop can change as the family’s routine changes. On the morning of the appointment the owner needs the location that accepts workshop arrivals. The Portuguese directory labels that function explicitly as “Oficina”, a helpful word to recognise when checking the listing on a phone.

Poland connects the warranty document to the workshop record

On the Polish site, start by selecting the exact model on the warranty statements page. AION V has an English download as well as a Polish one. The English statement for the AION V, AION UT and HYPTEC HT is marked September 2026. It identifies GAC Motor Europe as the warrantor and Jameel Motors Poland as its authorised representative in Poland. That gives the buyer a document with a version, a set of models and named organisations. It also makes it easy for a bilingual household to discuss the same terms with a local service adviser. Model-by-model warranty documents · English statement and maintenance manual

The Polish-market manual separates the basic vehicle, traction battery and drive unit. It gives the drive unit the same eight-year/160,000 km ceiling as the basic vehicle. The power battery entry specifies 70% state of health alongside its eight-year/200,000 km ceiling. State of health estimates battery capacity relative to a reference condition. The charge gauge tells the driver how full the battery is at that moment. An owner at 70% charge after a morning journey has simply used part of the energy stored on that trip. A question about capacity over years belongs with the workshop and the battery’s assessment procedure.

A second useful detail is when the clock starts. The manual addresses a difference between the delivery date on the invoice and the day the customer physically receives the vehicle. If those dates differ, it uses physical delivery. An owner who collects the car several days after the paperwork is prepared can record the actual handover date while it is fresh. For the calendar above, this establishes the starting day. For a later owner it helps make the remaining term intelligible alongside the current odometer.

The national locator lists sales and service functions under individual sites. For example, ADM Motors in Toruń and AS Motors in Nadarzyn near Warsaw both carry a service listing. Auron Motors in Łódź provides another named example. Choose the service entry and ask the workshop to check the book for the vehicle identification number, commonly abbreviated VIN. An owner then has a precise answer about model, applicable schedule and appointment location in the same conversation. GAC Polska dealer and service directory

What an EV workshop actually checks

A warranty table helps with a long-term purchase. A maintenance table helps with the next visit. In the Polish-market manual, examples on the normal schedule include checks of the cooling circuit, the 12-volt battery, braking components and vehicle diagnostics at 30,000 km or 24 months, whichever comes first. The manual also schedules a road test at each maintenance visit. A vehicle item, a workshop operation and a timetable appear together. That tells an owner more about ongoing support than a broad promise of EV expertise. AION V maintenance instructions, section 3

Apply the same three household mileages to a single 30,000 km or 24-month item. The 12,000 km household gets to 24 months at 24,000 km, so the date comes first. At 22,000 km a year the distance comes first, after about 16 months. At 28,000 it comes first after about 13 months. This calculation concerns the selected normal-schedule items in the Polish manual. A workshop can identify all other items due and adjust the plan to the owner’s actual conditions. Two neighbours with identical cars can therefore arrive at their service desks in different months for perfectly ordinary reasons.

The published schedule has a useful seasonal detail. In places where roads are salted in winter, it sets cleaning and lubrication of the brake calipers at 30,000 km or 12 months, whichever arrives first. A low-mileage Polish owner can consequently have a calendar-based winter item before the 24-month point used in the general example. Giving the workshop a description of regular driving conditions helps it put the correct tasks on the booking. It also gives practical meaning to the word “scheduled” for a driver whose odometer barely changes in winter.

Service history has value beyond the day of the visit. The manual describes workshop operations being recorded both in authorised centres’ systems and in GAC Europe’s central systems. An owner can keep the dated job sheet and ask the adviser to explain the next planned appointment at collection. If another person in the household takes the car next time, that record gives them the vehicle mileage, the work just completed and the name of the team that handled it. A future buyer can also ask to see the documented history.

Roadside assistance on a trip uses a different contact

GAC’s European launch announcement placed roadside assistance alongside vehicle and battery warranties. It named Allianz Partners and announced three years of free pan-European assistance for the AION V, including software-related support. A local assistance programme sets out the actual route that an eligible owner uses. That distinction matters to a household taking its first trip abroad. The delivery folder can contain a warranty document, an assistance document and an ordinary workshop number, all serving different purposes. GAC Europe’s published roadside arrangement · Polish GAC Assistance programme summary

The Polish summary gives unusually concrete examples. For an eligible EV with a depleted traction battery, its towing destination is the nearest charging point. For certain tyre damage outside Poland, the programme describes a route to the nearest tyre service. For other qualifying events it names the nearest authorised service station. The circumstances decide the destination. A driver travelling in a Polish-registered vehicle can check the list of territories before departure, then use the contact in the applicable assistance paperwork if the vehicle needs help. Portugal appears in the territory list of this particular Polish programme.

Imagine that the family from Warsaw has taken its AION V abroad. The vehicle needs assistance near a town the driver has never visited. The most useful information for the first conversation consists of the car’s identity, its location, the passengers travelling and the issue as observed. There is no need for the driver to name a component or guess at the technical diagnosis. For a qualifying situation the assistance team can identify the appropriate destination and explain onward arrangements under that contract. The owner can then record the case reference and the name of the receiving location.

A Portuguese household preparing for the same journey would take the documents issued for its own vehicle. It can ask its delivering workshop for the assistance contact, territory and period shown there. Keeping these with the registration details makes it easy for a second driver to find them from the passenger seat. A programme issued in one country provides an excellent illustration of how an assistance system works. Each household should use the version attached to the market and vehicle it actually purchased.

Why the first truck from Rotterdam matters to a local repair

In September 2025 GAC opened its first European spare parts distribution centre in Rotterdam. The manufacturer documented the first dispatch leaving the facility and described stock visibility and distribution support for dealers. From a customer’s perspective, the significant development is that a local workshop can draw on a named European parts operation. The workshop remains the customer’s point of contact. It can identify the right component, check availability and agree the next appointment for the specific car. GAC Europe’s report on the centre · GAC’s photograph of the first dispatch

Consider a booked repair requiring a particular piece of exterior trim. Colour, side of the car and vehicle specification may all affect which component the adviser requests. A statement that a European distribution centre exists answers the question of regional supply arrangements. The dealer’s order answers the narrower question of which part has been requested for this vehicle. The appointment is fixed when the workshop can combine the correct part, the time for fitting and the owner’s availability. Ask for the order status when making travel plans and for a collection estimate once the work is booked.

There are two useful milestones for the household calendar. A component has been identified and requested, or the workshop has it and can confirm a fitting slot. These stages make it easier to coordinate a school run or an overnight trip. The official opening notice gives direct evidence of regional investment. The local adviser supplies current information about the specific job. Read the background to this arrangement in GAC global after-sales service: How CARE+ Connects Diagnosis, Parts and a Return to the Road.

Which details are worth taking home from the dealer?

At collection, begin with the information that will still matter after the first week. Put the VIN, physical delivery date, applicable warranty document and service location in the same folder. Add the local assistance contact separately so the second driver can find it on a journey. On a Polish-market car, note the document version and the calendar and distance limits for the vehicle and battery. In Portugal, save the national workshop directory as well as the entry for the site nearest home. A change of address then calls for updating one contact, while the original delivery record remains available.

At the first booking, give the workshop an actual odometer reading and a description of the car’s routine. Ask which items are due, whether there is a seasonal operation to consider, and how the next visit should be recorded. At pickup, note the new reading and the work completed. Those steps turn published support into a service history that a partner or later owner can understand. For readers still choosing a family EV, the related Is the GAC AION V worth buying? A Family Week of Charging, Cabin Controls and Local Support places workshop access alongside charging and day-to-day convenience.

The European AION V example gives a concrete answer to a global question. A GAC owner in Porto can identify a named workshop and use the national coverage summary. A GAC owner near Warsaw can download a model-specific maintenance schedule and match it to real mileage. Both can see where GAC has placed its European parts operation. The figures that matter at home are the ones that can be written in a diary: when to book the next inspection, which mileage ceiling arrives first, and whom to contact if the next journey calls for assistance.

Sources & references

1. [1] GAC Europe | AION V launch and European roadside assistancegacgroup.com
2. [2] GAC Portugal | Garantiagac-portugal.pt
3. [3] GAC Portugal | Rede de Concessionáriosgac-portugal.pt
4. [4] GAC Portugal | Manual de Utilizadorgac-portugal.pt
5. [5] GAC Portugal | Após-Vendagac-portugal.pt
6. [6] GAC Polska | Warranty statements by modelgacgroup.pl
7. [7] GAC Motor Europe | September 2026 Warranty Statement and Maintenance Manual for AION V, AION UT and HYPTEC HTgacgroup.pl
8. [8] GAC Polska | Dealer and service directorygacgroup.pl
9. [9] GAC Polska | GAC Assistance programme summarygacgroup.pl
10. [10] GAC Europe | Opening of the Rotterdam spare parts distribution centregacgroup.com
11. [11] GAC press photograph | First dispatch from Rotterdamprnewswire.com